Fortunica publishes separate Terms and Conditions, Bonus Policy, Privacy Policy, Responsible Gaming Policy, AML and KYC Policy, Refund Policy, Rules of Play and Complaints Policy. The documents provide useful detail on account ownership, verification, bonuses, withdrawals and dispute handling, but they do not give Fortunica an Australian licence.
ACMA named Promotech N.V. in a formal warning concerning Fortunica and included Fortunica in a February 2026 illegal gambling website blocking action. Australian users should read the local regulatory position together with the operator's own policies.
| Policy | Main point for users |
|---|---|
| Terms and Conditions | Account rules, legal-age requirement, security, deposits, cashouts and prohibited conduct |
| Bonus Policy | Separate bonus balance, wagering limits, eligible games, expiry and bonus-abuse rules |
| KYC and AML | Identity, payment ownership, source-of-funds and transaction-monitoring checks |
| Privacy Policy | Personal, contact, technical, payment and communication data processing |
| Responsible Gaming | 18+ rule, deposit limits, cooling-off, self-exclusion and behavioural monitoring |
| Refund Policy | Payments treated as processed after Pay; withdrawal remains subject to checks |
| Complaints Policy | Complaint details, six-month submission period and escalation process |
| Rules of Play | Demo play, real-money requirements and basic game process |
Operator and licence information
Fortunica policy pages refer to Promotech N.V. and Promotech B.V., creating a naming inconsistency that users should note. The AML and complaints materials cite Curaçao licence OGL/2024/611/0233. A Curaçao licence is separate from Australian authorisation and does not place the operator on Australia's licensed interactive wagering register.
Account policy
- Users must be at least 18.
- One main account is permitted per person.
- Registration information must be accurate and kept current.
- Passwords must remain confidential.
- Payment accounts must belong to the registered account holder.
- Duplicate accounts, fraud, collusion, automated play and exploitation of errors are prohibited.
KYC and AML policy
Verification can be triggered by transaction volume, unusual activity, geographical risk, device inconsistencies, payment patterns or staff discretion. The published KYC policy refers to a transaction level equivalent to about AUD 3,500 as one possible trigger, although checks can occur earlier.
Requested material may include government-issued ID, proof of address, a selfie, card or wallet evidence and source-of-funds documents. Withdrawals can be restricted while checks are pending. Anonymous or third-party payments are prohibited under the policy.
Bonus policy
- Real and bonus funds are held on separate balances.
- Most bonuses and Free Spins expire after five days unless stated otherwise.
- The maximum bonus bet is AUD 5 per spin.
- Live casino, table games and instant games do not count for casino bonus wagering.
- Selected pokies have reduced contribution.
- A withdrawal request can cancel active bonuses and promotional items.
- One bonus claim is allowed per player, household, device, payment source and shared network under the general anti-abuse rule.
Privacy policy
The privacy document covers contact details, name, communications, technical information, account data and payment-related information. Fortunica states that support calls and communication history may be recorded. Users should read the retention, sharing and access sections before uploading identity documents.
Responsible gambling policy
Fortunica states that players can request deposit limits, cooling-off periods and self-exclusion. The policy also describes age checks and monitoring for sudden deposit changes, long sessions and repeated withdrawal reversals.
For Australia, these internal controls do not replace Australian licensing or BetStop coverage. BetStop applies to Australian-licensed interactive wagering providers, not an unlicensed online casino.
Refund and payment policy
The Refund Policy says a payment is treated as processed after the Pay button is selected and is generally non-refundable. Withdrawal requests remain subject to cleared payments, completed checks, turnover rules and the payment method's ability to receive funds.
Complaints process
The published complaints policy asks users to submit a complaint from the email registered to the account and include identity, account, date and event details. It gives a six-month filing period from the relevant incident or settlement and describes escalation to an alternative dispute-resolution route.
Australian users can also make a report to ACMA about an illegal online gambling service. This is separate from a private dispute about an account balance or bonus.
Terms that deserve particular attention
- The right to suspend or close accounts while verification or investigations are underway.
- The same-method and payment-ownership requirements for cashouts.
- The 20% payment-expense clause when turnover is less than twice the deposit.
- The ability to charge costs when deposited funds have not been played.
- Longer approval bands for higher-value withdrawals.
- Bonus cancellation after a withdrawal request.
- The English-language version taking priority when translations differ.
Fortunica policies FAQ
What licence does Fortunica publish?
Its policy pages cite Curaçao licence OGL/2024/611/0233. That is not an Australian licence.
Who operates Fortunica?
Policy pages refer to Promotech N.V. or Promotech B.V.; the company suffix is inconsistent across the published documents.
What documents can KYC require?
Photo ID, proof of address, payment ownership evidence, a selfie and source-of-funds documents may be requested.
Can Fortunica close duplicate accounts?
Yes. The terms permit one main account and allow duplicate accounts and associated transactions to be voided.
Does Fortunica offer self-exclusion?
Its responsible-gambling policy describes cooling-off, deposit limits and self-exclusion tools.
How long do I have to file a complaint?
The published complaints policy gives a six-month period for most issues.
Is Fortunica legal in Australia?
It is not Australian-licensed and has been the subject of ACMA enforcement and ISP-blocking action.